Public Service Commission (PSC)

PSC Issues Order Temporarily Altering Public Utility Tariffs During COVID-19 Public Health Emergency (PDF)
By the League with Lawrie Kobza, Boardman Clark LLP March 25, 2020

Gov. Evers Suspends Utility Rules and Allows for Additional Consumer Protections March 22, 2020

Governor’s Media Release and the PSC Emergency Order #11

Immediately following the governor’s emergency order, PSC Chairperson Rebecca Cameron Valcq directed regulated utilities in the state to take the following actions for the duration of the emergency:

  • Stop utility disconnection for nonpayment for all customers, including commercial, industrial, and farm accounts. Previously this applied to residential accounts only;
  • Cease assessing late fees to customer accounts;
  • Halt the practice of requiring deposits from customers for reconnection of service;
  • Allow deferred payment agreements for all customers who request them;
  • Remove any administrative barriers for customers establishing or reestablishing utility service; and
  • Authorize water utilities to provide budget billing arrangements to customers. Electric and natural gas utilities are allowed to do this under current rules.